In any way or for any reason If you need to return or exchange your purchase simply open a case in your dashboard under the purchased items and follow the steps.
You’ll be notified after a quick evaluation of your order about your initial eligibility by email, then if it is positive we will ask for further related information and photos. So, if your request is approved we’ll inform you about the next step and the explanation for sending the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, we will also notify you of the approval or rejection of your refund and the reason. In case of approval, then your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days. In case of rejection, we will contact you to see what options can make you satisfy and discuss it.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You haven’t received a refund yet, (Please note that it may take some time before your refund is officially posted). First, check your bank account again and so if this took longer than usual then contact your credit card provider and then contact your bank as well, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@thunlite.com.
Massager for Neck and Shoulder, Electric with Adjustable StrapsRated 4.77 out of 5
